FAQs

  • You can choose from the following secure payment methods: Stripe for Credit and Debit Cards, Apple Pay, AfterPay and PayPal.

    When an item is charged to a credit card you may be charged fees determined by your bank. We take no responsibility for any extra charges incurred at the receiver's end.

  • Find out more in our Shipping and Returns Policy.

  • Yes, we offer worldwide shipping on select products.

    All print-only (unframed prints) are available for international shipping.

    The Pleasure of Leisure products ship within the Oceania region (Australia, NZ, Asia and the Pacific), for Rest of World shop the collaboration on hotelmagique.com

  • We are unable to estimate the amount of duties and taxes your package will incur as these are directly imposed by your local customs authority. These charges are to be paid upon the arrival of your parcel, Anna Pihan, being an Australian company, has no authority or influence over these charges which are payable by the receiver. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

  • We are pleased to offer free shipping within Australia for orders over $450 for standard shipping, and orders over $650 for express shipping.

    For NZ and Pacific Islands, we extend complimentary express shipping for orders $500. For Oceania free express shipping for orders over $875. For Europe, U.K., the U.S.A, Canada, and the Middle East free express shipping for orders over $1,200. DHL Express Worldwide shipping for orders over $2,000.

    *Activated automatically at checkout, when filling out your shipping address and country. All prices noted in AUD.

  • If you’ve made a mistake on your order, please contact us within 24 hours of placing your order so we can make the amendments in time before printing or shipping.

  • Please make sure that the shipping address is correct as we're unable to redirect orders once they have been dispatched.

  • Yes, it’s best to send us an email studio@annapihan.com with your request, size, and frame if applicable and we will get back to you as soon as possible.

  • 20cm x 30 cm / 7.8in x 11.8in

    40cm x 60cm / 15.7in x 23.6in

    60cm x 90cm / 23.6in x 35.4in

    80cm x 120cm / 35.4in x 47.2in

    An additional 10-20mm white border is added around each image.

  • We do our best to display all prints accurately. As each screen is different and backlit, colour may seem a little different when you see them in print. We print on fine art cotton rag and this gives the print a softer, more painterly look.

    As most of our prints are photographed on film, we have taken great care with high-resolution scanning so we can print large-scale. There will be grain (especially in larger sizes) and imperfections, this is the beauty of film.

  • Our prints are museum-quality prints, that use 100% archival rag paper and archival inks, resulting in beautiful prints with rich and vivid colours. All of our prints have an additional 10-20mm border for easy framing.

    This paper is considered to be the most environmentally friendly of photographic paper as it uses no tree fibers, instead, it is produced from a recycled by-product of the textile-making industry. It is perfect for photographic works because of its sustainability, quality, and longevity.

    Please allow a 5-7 day production period for print-only orders.

  • Please follow the care guide.

    Handle unframed prints with gloves, choose acid-free framing materials, and avoid direct sunlight on unframed and framed prints.

  • We offer our t-shirts in unisex sizing, please see our Size Guide for measurements.

  • T-Shirt: Follow the instructions on the garment. Wash similar colours together at 30 degrees, no dry-clean, no bleaching, no tumble-dry, no ironing on print, wash, and iron inside out.

    Tote Bag: Spot clean only.

    See our Care Guide for further information.

  • Our Pihan Travels Trave Guide is now under The Pleasure of Leisure.

    The guides are downloadable and mobile-friendly.

  • All photos and images displayed by Anna Pihan are copyrighted. Without written permission from Anna Pihan, photos, graphics, and logos cannot be reproduced and publicly used.